BWIN - Registration / Open Account

Registration

Participation in the company’s offer requires registration as a user. To register, the user has to fill out correctly and completely the relevant application form containing the following details: first name and surname; place of residence; e-mail address; date of birth; gender; choose a user ID; choose a password, choose a private question and answer (this question is asked before real money is paid out or if, for example, the player has forgotten his password and asks for a new password). The company reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings. On the company’s request, the user is obliged to produce an official document showing his photo, proving his identity (a passport copy, driver's licence or identity card). After successful registration, an account will automatically be opened for the user, over which all stakes and winnings for real money will run.

Account

Every user may hold only one account. Users already registered are not allowed to register as new users under another name or with another e-mail address. If a user violates this rule, the company is entitled to cancel any bets placed as well as to cancel any FreeBets booked into the respective account. Concerning FreeBet cards and FreeBet codes, each user may redeem only one FreeBet card or one FreeBet code per promotion. In case of suspected manipulations or fraud, and in case of any violation of these Terms and Conditions, in particular the multiple simultaneous participation in games and the opening of several accounts, the company may exclude the respective user from placing further bets and from participating in other games. Any criminal or suspicious activities may be reported to the appropriate authorities. In such a case, the company will pay the user any real money balance in his betting account after deducting a handling charge of 10%, provided that this has been acquired in a lawful manner. FreeBets or winnings that may have resulted from FreeBets, which were not acquired in a lawful manner, will be void. When users are migrated from other platforms to the company, the placement of a first bet and the participation in the first game is taken as registration and as authorisation for the transfer of all existing credit from the transferring platform.

The user may cancel his/her newsletter subscription and other marketing and promotional e-mails, which are sent to him by the company, at any time. This can be achieved under "My account / Settings: Communication". Please note, that due to administrative reasons, it could take up to 24 hours for this request to be processed.

If a user has unregistered of his/her own accord, the user may, for technical reasons, continue to receive marketing promotions for up to 30 days after unregistering. In this case, related bonuses or other vouchers will become invalid and are not credited/redeemed to the user’s account. If the user’s account is reactivated again later on, these bonuses remain invalid and can therefore not be credited/redeemed retroactively.

Users can select the option to block their own accounts in order to exclude themselves from all bets and games in the “play for real” offers at bwin. Users can define the blockage period themselves, e.g. for a week, a month, three months, or an unlimited period of time. Once the blockage period has expired, the user can then take advantage of all offers once more. The decision to block an account cannot be reversed by the user during the blockage period. If the user imposes a blockage for an unlimited period of time, his account will be blocked for a minimum period of six months and will only be reopened by the company and following consultation with the company. During the blockage period, the user will not take part in any marketing promotions of the company. If an account is blocked for an unlimited period of time, the user might only have limited access to marketing promotions during the six months following the reopening of the account. The company will decide on this level of access.

a) If the User does not (i) place a bet with real money, or (ii) plays with real money in the area of Poker, Casino or Games for any consecutive period of 12 months, then after these 12 months the User's account will be deemed as "Inactive" ("Inactive Accounts").

b) Inactive Accounts will be charged an administrative fee (the "Inactive Account Fee") in the amount of EUR 5* per month. bwin will deduct the Inactive Account Fee from the User's account balance beginning at the end of the month the account has become an Inactive Account and then at the end of every following month, until the account balance is zero. bwin is entitled to change the Inactive Account Fee from time to time.

c) bwin will stop deducting the Inactive Account Fee from the User's account balance if the account balance is zero or if the account is re-activated by placing a bet with real money or playing in the area of Poker, Casino or Games with real money.

d) If the account balance is zero and the User account is inactive for a period of eighteen consecutive calendar months, bwin is entitled to close the account.